| The Teak system supports a Palm-based
handheld device that uses the Palm “HotSync” process to
receive route instructions and to report on actual deliveries and
returns, eliminating the need for error-prone paper Route Delivery
Sheets (although the system supports paper-based operations as well).
You can use any PalmOS device such as the low-cost Tungsten E that
has great lighting for night use. The driver “docks”
the device before going out on his/her route to get the route instructions
(plus information about starts, stops, skips, and complaints) and
then, either at the end of the route from home or the following
morning, docks again to load the delivery and return information
into the system.
The handheld device includes the following features:
- A list of the locations to be visited with address and draw
quantities and an alert where returns are to be picked up. Special
notices (for example, access codes or special delivery instructions)
pop-up when the driver gets to that location.
- The driver can report a delivery problem such as a broken vending
machine or a request for a call from the office.
- As the carrier goes through the route, the system will keep
track of the number of copies in the vehicle, the number needed
to deliver to the remaining locations and the number of locations
left to visit (where draw adjustments are permitted) so that the
carrier can make adjustments along the way to come out “even”
at the end of the route.
- If the publication to be delivered is a labeled copy and if
no labeled copy exists for the location, the carrier can press
a button to communicate that fact to the office so that the publisher
can be notified.
- After the driver completes the route, in the process of logging
off, he/she can elect to have following runs of the route re-sequenced
to the sequence in which he or she actually ran the current route.
- Where the customer requires a signature certifying deliveries
and returns, that signature can be captured by having the customer
staff person sign on the device. That signature will then be printed
on the delivery slip that is later emailed or mailed to the customer.
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